Return & Refund Policy

Our Commitment to You

At 【请替换：店铺名称】, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to assist you. Below you will find all the information about returns, refunds, and how to make the process straightforward.

Return Eligibility

We accept returns on most items within 14 days of delivery. To qualify for a return, your item must meet the following conditions:

Be in its original, unused condition with all tags and packaging intact.
Not be marked as final sale on the product page.
Be returned within 14 days of receipt.
Personalized or custom-made items are not eligible for return, except if defective or damaged.

How to Initiate a Return

Contact Customer Service: Please email us at 【请替换：客服邮箱】 with your order number and a brief reason for the return.
Receive Return Authorization: Once we review your request, we will send you a Return Authorization (RA) number along with instructions on how to send your item back.
Ship Your Item: After receiving your RA number, securely pack your item (preferably in the original packaging) and ship it back to us. Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. We recommend using a trackable shipping method or purchasing shipping insurance to ensure the safe return of your item.

Refund Processing

When we receive your return, we will inspect the item and process your refund. Refunds will be issued to the original payment method. Please allow 5 to 10 business days for the refund to appear in your account, depending on your bank or payment provider.

Damaged or Defective Items

If you receive an item that is defective or damaged, please notify us within 7 days of delivery. Include a description and photos of the issue. We will provide a full refund or exchange at no extra cost.

Exchanges

If you need a different size or color of the same item, exchanges are available for items returned unused and within 14 days. Follow the return process above; once we receive your return, we will ship your requested exchange.

Non-Refundable Items

The following items cannot be returned or refunded for health and safety reasons:

Personalized or custom-made products (unless defective or damaged)
Gift cards
Intimate apparel and swimwear, unless unworn with tags still attached

Shipping Fees

Shipping fees are calculated and displayed at checkout. Shipping charges are non-refundable except in cases where the item is defective, damaged, or an error was made with your order.

Order Cancellations

Orders can be cancelled within 24 hours of placement. To request a cancellation, please contact us immediately at 【请替换：客服邮箱】. After this window, we may not be able to cancel your order as it may have already been processed or shipped.

Shipping & Processing Times

Processing time for orders is typically 1-3 business days. Shipping usually takes 7-12 business days, depending on your location and the shipping method chosen at checkout.